Live chat is straightforward and simple.
Live chat, we all know it, especially the newer generation. Phasing out is the hassle of calling in to the company and holding on the line to speak with a representative. Live chat is straightforward and simple. With so many people working remotely and not having time to call in, live chat is a must for any customer support team.
Here are a few reasons why having live chat is a key to success:
Less Need For High Staff Volumes
With live chat, there simply isn’t a need for one person amongst the customer team to give their full undivided attention to one phone call while everyone else remains frustrated on hold. With live chat, once a representative responds to a prospect, which should take less than 30 seconds, it should equally take less than a minute to reply to a query or issue. This sort of time savings is unparalleled compared to calling in to say…your utility company or bank asking 3 times to validate your account. Email is just as bad, the average response time has been recorded as 12 hours and 10 minutes response, according to a 2018 study from SuperOffice, this is way too long.
Live Chat still Offers A Competitive Advantage
Not so many other sites have a live chat feature, and if they do, it’s not as interactive as Convosio. Convosio is a digital engagement software offered on MyDev.com built to superpower your customer support team. With Convosio, the user can upload pictures into the live chat to better show what he or she wants to address.
In today’s instant gratification world, when prospects have questions they need answers fast. Without a quick response, they lose interest, get frustrated, and just move on. Make sure your sales team is engaged with prospects as soon as possible to make him or they feel like they are making a fully informed decision before their purchase.
Live Chat Increases Margins
At this point, it should be no surprise that lives chat increases sales. Anxieties of customers and prospects alike can be put to rest quickly and the sale can be made. This means that not only is live chat less expensive to operate than having more staff to manage a backlog of angry phone calls on hold, but it also increases sales, thus margins explode!
Try Convosio today on MyDev.com, it’s just what your business may need.
For questions, email: hello@convosio.com, or visit MyDev.com and speak via live chat :)
